Question 1

I was injured while working for a federal agency. What should I do first?

Accepted Answer

Tell us what happened, when it happened, how it relates to your work, and what steps you have already taken. You do not need to understand every OWCP term before requesting a consultation.

Question 2

What happens during screening and onboarding?

Accepted Answer

Our team reviews basic, non-clinical information to determine whether Pinpoint Medical may be an appropriate fit. Qualified individuals then receive secure next-step instructions.

Question 3

Does Pinpoint guarantee approval or authorization?

Accepted Answer

No. Pinpoint does not control claim acceptance, treatment authorization, compensation, benefits, or Department of Labor timelines.

Question 4

What is expected of Pinpoint patients?

Accepted Answer

Patients are expected to provide truthful information, attend consistently, communicate promptly, participate actively, and follow medically appropriate recommendations.